Mercantile Systems will impact your business performance by pinpointing the areas needing improvement.  We have over 50 years of experience helping 1000’s of multi-unit restaurant chains to manage their operational performance.  In today’s tight economic and competitive environment, you can’t afford to lose revenues because of:

• poor customer service
• unmanaged employee theft
• weak employees or local management
• lack of suggestive selling that can easily increase check averages
• inconsistencies in following procedures/compliance regulations. 

Mercantile Systems collect data from your day-to-day operations and provide an analysis that will direct changes to improve revenues, customer satisfaction and employee compliance.  We accomplish this through proven, easy to implement programs:

Mystery Shopping Customer Research

Customer Research Evaluators collect information that provides an assessment of customer service, suggestive selling and all front-of- the-house operations.  The data is then analyzed to identify places needing improvement, as well as best practices and stand out managers/employees.  We also help you identify the top performing locations, those needing some improvement and the bottom performers. Working closely with your corporate, regional and local management we counsel you on how to take action on the data, share the data with store-level staff, reward good behaviors and train underperforming employees. 

Integrity Bar Surveying

There is NO way to stop employee theft – but you can manage and reduce it significantly.  We have tools that include integrity bar mystery shopping.  From watching for the issuing of receipts, to recording preparation methods of drinks served and checking of ids for license compliance.   

Mercantile Systems can also help with:

• Announced surveying visits to monitor OSHA compliance
• Managerial surveying to monitor satisfaction with corporate support
• Post training surveying of employees to assess retention and understanding
• “Down” store, or underperforming store surveying
• New store programs to speed ramp up time and identify issues early

 Mercantile Systems will work with you to identify the areas of greatest risk or concern.  The analysis we conduct on your data is the difference between us and others in our category.  We work closely with you to make sure the data is translated and internalized within the organization.  In some cases this means changes to training programs, or retraining certain employees.  It can also result in the need for new procedures, identify employees who need closer monitoring, and the data will influence recognition and reward programs to motivate change and retention of employees.  Easy changes once the problem area is identified. 

You can’t be in every location – and dependence on local management leaves too much in the hands of the store personnel.  By the time a problem is recognized it can be too late – revenues are lost and the business can be hurt.  To avoid costly problems, use our surveying tools to monitor the areas keeping you up at night.  Get the control you need with programs that pay for themselves with the revenues they save.  You will not only save your topline, bottomline, and customer loyalty, but you will gain peace of mind.