Mercantile Systems has worked with more than 200 SYSCO customers over the last four years. Here is one of the many customer success stories we hear regarding our Mystery Shopping Customer Research programs:

“The surveys from Mercantile Systems have been very helpful to me and our management team. I am able to use the data to guide training of my staff. These surveys offer a third-party evaluation and honest feedback on what is truly happening in each of my restaurants. This information has improved our operation. After just a few months, I saw significant improvement with operational execution and customer service. When I first started using the mystery shopping surveys, my bartenders were overpouring. Since they now know they are being watched, they have cut back to a 3ct pour, and our costs have improved.”

Due to the sensitive nature of our Integrity Research, we cannot publish client names with results. However, anonymous case studies are available on our Web site at www.mercsystems.com/libraryandcasestudies.php.